Contact us
We’re Here to Help You & Your Pet
At Cool Pet Grid, your experience matters to us.
Whether you have a question about your order, need help choosing the right product, or simply want to share feedback — we’re always happy to assist.
Customer Support Email
We reply within 24–48 hours on business days.
Phone Support
+1 (424) 378-5038
Available Monday – Saturday
Business Address
Hong Kong Chengtong International Trading Co., Limited
Room 706
Haokeng Commercial Centre
2-16 Fa Yuen Street , Mong Kok
Hong Kong
Thank you for choosing Cool Pet Grid —
We look forward to connecting with you.