Contact us
We’re Here to Help You & Your Pet
At Cool Pet Grid, your experience matters to us.
Whether you have a question about your order, need help choosing the right product, or simply want to share feedback — we’re always happy to assist.
Customer Support Email
We reply within 24–48 hours on business days.
Phone Support
+1 (424) 378-5038
Available Monday – Saturday
Business Address
Hong Kong Chengtong International Trading Co., Limited
Room 706, Haokeng Commercial Centre
2-16 Fa Yuen Street, Mong Kok
Hong Kong
Thank you for choosing Cool Pet Grid —
We look forward to connecting with you.
Customer Support Hours
Monday - Friday
9:00 AM-6:00 PMM (EST)
If you've already placed an order, please include your order number in
your message so we can assist you more efciently.
Thank you for choosing Cool Pet Grid. We look forward to connecting
with you.